Comments on: Customer Service http://lillieammann.com/2007/10/03/customer-service/ A Writer's Words, An Editor's Eye Wed, 23 May 2012 03:33:04 +0000 hourly 1 http://wordpress.org/?v=3.0 By: Lillie http://lillieammann.com/2007/10/03/customer-service/comment-page-1/#comment-1674 Lillie Mon, 08 Oct 2007 07:24:22 +0000 http://lillieammann.com/blog/2007/10/03/customer-service/#comment-1674 "Mr. Lillie," Thanks for your comment which is a great example of exactly what I was talking about. And thanks for getting my bread even if it cost you 69 cents. :-) “Mr. Lillie,”

Thanks for your comment which is a great example of exactly what I was talking about.

And thanks for getting my bread even if it cost you 69 cents. :-)

]]> By: Jack J Ammann Jr AKA Mr Lillie http://lillieammann.com/2007/10/03/customer-service/comment-page-1/#comment-1673 Jack J Ammann Jr AKA Mr Lillie Mon, 08 Oct 2007 07:14:23 +0000 http://lillieammann.com/blog/2007/10/03/customer-service/#comment-1673 <p>Well folks, it's me again. I just had a real life experience tonight that intimately relates to Lillie's post above. I had an occasion to go get Lillie's and my supper from Bill Miller's Barbecue "joint"...a cliche, since they really have some of the best Bar-B-Q in the San Antonio area...San Antonio being the 6th or 7th largest city in the nation and home of the 1999, 2003, 2005, and 2007 NBA World Champions (and we get so little respect in the professional basketball community).</p> <p>Ooops, sorry for the diversion...back to Bill Miller's. In short, I got ±40 dollars worth of "chow" and made it home without any bread...one of Lillie's favorite food items that I thought was included with all that food. So I "hopped" back in the car and hightailed it back to Bill Miller's to get THAT bread. I thought the BREAD was gratis with $40 worth of food. The attendant told me the bread did come with the "Family" pack of food, but not with an a la carte order...the way I ordered it. I asked what was the price of a family pack of Bar-B Q. I was told ±20 dollars. And I said, you mean I can get bread free with $20 worth of food, but not with $40 worth of food...LOL. The girl said, "That's right." So I went ahead and bought the 69 CENTS worth of bread.</p> <p>The moral of the story...they won the battle and lost the war over a 69 cent loaf of bread. Just think of all the good will they could have bought for 69 CENTS.</p> Well folks, it’s me again. I just had a real life experience tonight that intimately relates to Lillie’s post above. I had an occasion to go get Lillie’s and my supper from Bill Miller’s Barbecue “joint”…a cliche, since they really have some of the best Bar-B-Q in the San Antonio area…San Antonio being the 6th or 7th largest city in the nation and home of the 1999, 2003, 2005, and 2007 NBA World Champions (and we get so little respect in the professional basketball community).

Ooops, sorry for the diversion…back to Bill Miller’s. In short, I got ±40 dollars worth of “chow” and made it home without any bread…one of Lillie’s favorite food items that I thought was included with all that food. So I “hopped” back in the car and hightailed it back to Bill Miller’s to get THAT bread. I thought the BREAD was gratis with $40 worth of food. The attendant told me the bread did come with the “Family” pack of food, but not with an a la carte order…the way I ordered it. I asked what was the price of a family pack of Bar-B Q. I was told ±20 dollars. And I said, you mean I can get bread free with $20 worth of food, but not with $40 worth of food…LOL. The girl said, “That’s right.” So I went ahead and bought the 69 CENTS worth of bread.

The moral of the story…they won the battle and lost the war over a 69 cent loaf of bread. Just think of all the good will they could have bought for 69 CENTS.

]]> By: Lillie http://lillieammann.com/2007/10/03/customer-service/comment-page-1/#comment-1672 Lillie Fri, 05 Oct 2007 18:54:13 +0000 http://lillieammann.com/blog/2007/10/03/customer-service/#comment-1672 AW, You're so right that it is both challenging and important to make the process easy for the client. Sometimes, it's easy to assume the client understands the process when they don't. AW,

You’re so right that it is both challenging and important to make the process easy for the client. Sometimes, it’s easy to assume the client understands the process when they don’t.

]]> By: AW Duea http://lillieammann.com/2007/10/03/customer-service/comment-page-1/#comment-1681 AW Duea Fri, 05 Oct 2007 18:39:33 +0000 http://lillieammann.com/blog/2007/10/03/customer-service/#comment-1681 I agree that small businesses need to keep customer service in mind - it can be more of a challenge when we're the jack of all trades. When I work with clients on writng projects, I am always hoping I make the process as easy as possible. I think it's especially important when the client hasn't worked with a writer or editor before, and you need to help them understand the process (like you did in the previous post!). Keep up the good advice! I agree that small businesses need to keep customer service in mind – it can be more of a challenge when we’re the jack of all trades. When I work with clients on writng projects, I am always hoping I make the process as easy as possible. I think it’s especially important when the client hasn’t worked with a writer or editor before, and you need to help them understand the process (like you did in the previous post!). Keep up the good advice!

]]> By: Lillie http://lillieammann.com/2007/10/03/customer-service/comment-page-1/#comment-1678 Lillie Fri, 05 Oct 2007 18:38:41 +0000 http://lillieammann.com/blog/2007/10/03/customer-service/#comment-1678 <p>Clock Man,</p> <p>I agree many Internet companies have poor customer service, but I'd be hard pressed to pick one industry that's the worst. Just today I was on the phone with a credit card company and ended up closing my account because the customer service was so awful.</p> Clock Man,

I agree many Internet companies have poor customer service, but I’d be hard pressed to pick one industry that’s the worst. Just today I was on the phone with a credit card company and ended up closing my account because the customer service was so awful.

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